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Can I bring over my existing accounts and opening balances?

Yes. Import your chart of accounts, customers, suppliers and opening balances from Excel. Scale includes a guided setup call, and Business includes assisted data migration.

Is Polvo ERP ready for ZATCA e-invoicing?

Every plan issues ZATCA Phase 1 invoices with QR codes. Phase 2 integration with the Fatoora platform is included from the Scale plan.

Can our external accountant access the books?

Yes. Invite them as a user with an accountant or read-only role. Custom roles and permissions are available from the Scale plan.

Does it handle multiple branches and currencies?

Each branch keeps its own transactions, and reports can be viewed per branch or consolidated. Multi-currency is available from the Scale plan, with exchange differences posted automatically.

Can I use my own barcode scanner and receipt printer?

Yes. Standard barcode scanners, receipt printers, scales and cash drawers are supported. How many POS terminals and devices you can connect depends on your plan.

Do POS sales appear in the same reports as invoices?

Yes. POS sales and invoices share the same customers, stock and ledger, so daily sales, VAT and profit reports include both.

Do I need a separate system for my restaurant?

No. From the Business plan, menus with modifiers and kitchen printing run inside the same POS, connected to your stock and accounts.

How many invoices can I issue each month?

Each plan includes a monthly sales invoice allowance, shown in the table above. POS receipts count toward it, and extra invoice bundles can be added to any plan.

Can I create purchase orders from low stock?

Yes. Polvo ERP suggests reorder quantities when items fall below their minimum level, and you can turn those suggestions into purchase orders in one step.

What if a supplier delivers only part of an order?

Receive what arrived and the rest stays open on the purchase order. Stock, costs and the supplier balance update only for the quantity received.

Can managers approve purchases before they go out?

Yes, from the Business plan. Staff raise purchase requests, orders are sent only after approval, and every approval is kept in the audit trail.

Do you support suppliers who bill in other currencies?

Yes, from the Scale plan. Foreign-currency bills are converted at the exchange rate you set, and exchange differences post automatically.

Can one product come in different sizes or colors?

Yes. Add them as variants of the same product, each with its own barcode, cost and selling price, while reports can still group them together.

How is stock valued?

Stock is valued at cost and updated with every receipt, so your balance sheet and margin reports always use current figures.

Can I track expiry dates for food or medicine?

Yes, from the Scale plan. Record the batch and expiry date on receipt, sell the earliest-expiring stock first, and get alerts before items expire.

What happens when a count doesn't match the system?

Enter the counted quantities and Polvo ERP shows the differences. Once confirmed, they post as stock adjustments valued at cost, with the reason recorded.

Which plans include manufacturing?

The Business and Enterprise plans. Starter and Scale can still buy, stock and sell finished products, without bills of materials or production orders.

Can a bill of materials include another one?

Yes. Sub-assemblies have their own bills of materials, and their costs roll up into the finished product.

What if some materials are short?

The production order shows the shortage before you start, and you can create purchase orders or transfers for the missing quantity in one step.

Does it work for food production and central kitchens?

Yes. Recipes work as bills of materials, so ingredients are deducted from stock as each batch is produced.

Which plans include HR and payroll?

Employee records, attendance and leave are included from the Scale plan. Payroll, GOSI, WPS files and end-of-service calculations are included from the Business plan.

Does every employee need a user seat?

No. Employees are records, not users. Only people who sign in to Polvo ERP, such as your HR and finance staff, count toward your plan's users.

Is payroll connected to accounting?

Yes. Each payroll run posts its journal entry, including salaries, GOSI and provisions, to the ledger and the right cost centers.

Can it handle both Saudi and non-Saudi employees?

Yes. GOSI is calculated based on each employee's nationality and salary, and iqama and passport expiry dates are tracked for non-Saudi staff.

How many branches can I have?

It depends on your plan, as shown in the table above. Extra branches can be added to any plan without upgrading.

Does each branch get its own invoice numbering?

Yes. Each branch can have its own invoice series, and its own details printed on invoices and receipts.

Can I limit staff to their own branch?

Yes. Each user can be limited to one or more branches. Custom roles and permissions are available from the Scale plan.

What's the difference between a branch and a company?

Branches share one set of books and one VAT number. A separate company, such as a second legal entity, has its own books and VAT number. Multiple companies are available from the Business plan.

What's the difference between Phase 1 and Phase 2?

Phase 1 (generation) requires electronic invoices with set fields and a QR code. Phase 2 (integration) connects you to ZATCA's Fatoora platform: standard invoices are cleared before they're shared, and simplified invoices are reported within 24 hours.

Does my business have to integrate with Phase 2?

ZATCA brings businesses into Phase 2 in waves based on their revenue, and notifies each one in advance. If you've been notified, or expect to be, choose the Scale plan or above.

What happens if ZATCA rejects an invoice?

The invoice is flagged with ZATCA's reason so you can correct it and send it again. Nothing is lost, and the audit trail keeps its full history.

Do I need special hardware?

No. Onboarding is done online with a one-time code from the Fatoora portal, for each branch or POS terminal that issues invoices.

Can I build my own reports?

Yes, from the Business plan. Choose the fields, filters and grouping you need, save the report, and share it with your team.

Can reports be emailed automatically?

Yes, from the Business plan. Any saved report can be sent as Excel or PDF daily, weekly or monthly.

Are reports available in Arabic?

Yes. Every report and export is available in Arabic and English, and you can switch language at any time.

Can I see reports for a single branch?

Yes. Every report can be filtered by branch, and from the Scale plan you can also view all branches consolidated.

Which printers can I use?

Standard 80 mm thermal receipt printers for the counter and any office printer for A4 invoices. Label printers are supported for barcode and shelf labels.

Can receipts be printed in Arabic?

Yes. Receipts and invoices can be printed in Arabic, English or both, always with the ZATCA QR code.

How do kitchen printers work?

From the Business plan, each menu item is linked to a station. When an order is placed, each line prints at its own station automatically.

What counts as a device in my plan?

Each POS terminal and each connected printer, scanner, scale or cash drawer counts as one device. The number included in each plan is shown in the table above.