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Typical first response
- LowWithin 1 business day
- NormalWithin 8 business hours
- UrgentWithin 2 hours, 24/7
Urgent requests are handled around the clock. Others are answered Sunday to Thursday, 9 AM to 6 PM (Riyadh time).
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- The steps you tookWhat you did just before the problem appeared.
- Where it happenedThe module, screen, branch or document number involved.
- The exact messageCopy any error text you saw, word for word.
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